Privacy Policy
ROBOMARKET ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform (collectively, the "Platform"). We handle your personal data in accordance with applicable data protection laws, primarily the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL"). Please read this policy carefully.
1. What Personal Data We Collect
We may collect the following categories of personal data about you:
- Identity Data: Full name.
- Contact Data: Email address, phone number, shipping address, billing address.
- Transaction Data: Details about products you purchase, order history, payment method information (processed securely by third-party PCI-compliant payment gateways; we do not store your full credit card details).
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Platform. (Collected partly via cookies - see Section 4).
- Usage Data: Information about how you use our website and Platform, including browsing patterns and product interests ("preferences").
- Communication Data: Records of your communications with us for customer support or inquiries.
2. How We Use Your Personal Data
We use your personal data for the following purposes, based on legitimate legal grounds under the PDPL:
To Provide and Manage Services (Performance of Contract):
Process your orders, manage payments, facilitate shipping and delivery by sharing necessary details (see Section 5) with Manufacturers and logistics partners, manage your account.
To Communicate With You (Performance of Contract, Legitimate Interests):
Send transactional emails (order confirmations, shipping updates, invoices), respond to your inquiries, provide customer support (available in Arabic, English, and French).
To Improve Our Platform (Legitimate Interests):
Analyze website traffic and user behavior to understand how our Platform is used, improve user experience, enhance our service offerings, and maintain platform security.
To Comply with Legal Obligations:
Meet legal and regulatory requirements.
3. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal data from unauthorized access, use, alteration, disclosure, or destruction, in accordance with the requirements of the PDPL. These measures include:
- Using Secure Sockets Layer (SSL) encryption for data transmission.
- Working exclusively with PCI-DSS compliant payment processors.
- Implementing access controls and internal policies to limit access to personal data.
- Regularly reviewing our security practices.
While we strive to protect your personal data, no electronic transmission or storage is 100% secure. We cannot guarantee absolute security. We may consider appointing a Data Protection Officer (DPO) based on the scale and nature of our data processing activities as required by law.
4. Cookies and Tracking Technologies
Our Platform uses cookies and similar tracking technologies (like web beacons) to enhance user experience, analyze site usage, and support platform functionality. We use essential cookies required for the site to operate (e.g., session management, shopping cart) and non-essential cookies (e.g., for analytics, language preferences).
We provide detailed information about the cookies we use and allow you to manage your preferences for non-essential cookies through a separate Cookie Policy and a cookie consent banner presented upon your first visit. Your consent is required for deploying non-essential cookies. You can withdraw your consent or change your preferences at any time via our Cookie Policy page or browser settings.
5. Third-Party Data Sharing
We do not sell your personal data. We only share your personal data with third parties under the following limited circumstances, ensuring appropriate safeguards are in place:
Manufacturers
We share necessary information (e.g., your name, shipping address, email, phone number, order details) with the Manufacturer of the product you ordered, strictly for the purposes of order fulfillment, shipping, providing tracking information, and handling warranty claims or after-sales support as outlined in our other policies.
Logistics Partners
We share necessary shipping information (e.g., name, address, phone number) with logistics providers designated by the Manufacturer solely for the purpose of delivering your order.
Payment Processors
We share transaction information with secure third-party payment gateways to process your payments.
Service Providers
We may share data with trusted third-party service providers who perform functions on our behalf (e.g., website hosting, data analytics, customer service tools), under strict contractual obligations to protect your data and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law, including through Data Processing Agreements (DPAs) where applicable under the PDPL.
Cross-Border Data Transfers
Some Manufacturers, logistics partners, or service providers may be located outside the United Arab Emirates. When we transfer your personal data outside the UAE, we ensure a similar degree of protection is afforded to it by implementing safeguards required by the PDPL. This may include transferring data to countries deemed adequate by the UAE authorities, using specific contractual clauses approved for use in the UAE, or obtaining your explicit consent for the transfer after informing you of the risks.
6. Your Data Protection Rights
Under the UAE PDPL, you have the following rights regarding your personal data:
Right to Access
Request access to the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data ('modification').
Right to Erasure
Request deletion of your personal data ('right to be forgotten'), subject to certain legal limitations.
Right to Restrict Processing
Request the restriction of processing your personal data under certain conditions.
Right to Object to Processing
Object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Data Portability
Request the transfer of your personal data to you or a third party in a structured, commonly used, machine-readable format.
Right to Withdraw Consent
Withdraw your consent at any time where we rely on consent to process your personal data.
Right to be Informed
Be informed about how we collect and use your personal data (as outlined in this policy).
To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within the timeframe required by the PDPL (typically one month), subject to verification of your identity.
7. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
Account information is generally retained while your account is active, and transaction data is retained for a period necessary to comply with legal obligations (e.g., typically 5-7 years for financial records).
8. Data Breach Notification
In the unlikely event of a personal data breach that is likely to result in a risk to your rights and freedoms, we are committed to notifying the UAE Data Office and affected individuals as required by the PDPL and applicable regulations.
9. Children's Privacy
The Platform is not intended for use by individuals under the age of 18 (the typical age of contractual capacity in the UAE). We do not knowingly collect personal data from children under the age of 16 without verifiable parental consent. If you believe we may have collected information from a child under 16 without proper consent, please contact us immediately so we can take appropriate action. We may use age verification measures where appropriate.
10. Governing Law
This Privacy Policy and our data processing practices are governed by the laws of the United Arab Emirates, including specifically the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing regulations.
11. Contact Us for Privacy Matters
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact us at:
privacy@robomarket.ae
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on the Platform and updating the "Effective Date" at the top. We encourage you to review this policy periodically.
Thank you for trusting RoboMarket with your information. We are dedicated to keeping your data safe and secure.
Last Updated: May 20, 2025
Terms & Conditions Reference
For our complete terms and conditions, please visit ourTerms & Conditions page.